# Troubleshooting Notifications

**A notification will only be sent if;**

1. The audience to send to exists (The users set to be the "recipient")

**A notification will only be received if**;

1. The recipient has the app installed on their device.
2. The recipient is logged in or has had activity in the app in the last two weeks to be considered active.
3. The recipient has permissions allowed (notification permission).
4. The recipient is ***not the user triggering the notification***. I.e. the Logged in User is not triggering a notification to themselves.

{% content-ref url="/spaces/-LhGHkPsv15svPIU5I7C/pages/opMQANzGZaiWraBp5kbG" %}
[Notifications Not Working on Android](/actions/notifications/troubleshooting-notifications/notifications-not-working-on-android.md)
{% endcontent-ref %}

{% content-ref url="/spaces/-LhGHkPsv15svPIU5I7C/pages/l9FPo6UhzfIdSrbwUU6A" %}
[Notifications Not Working on iOS](/actions/notifications/troubleshooting-notifications/notifications-not-working-on-ios.md)
{% endcontent-ref %}

{% content-ref url="/spaces/-LhGHkPsv15svPIU5I7C/pages/N0lJMQzaNSG6rEMNygXj" %}
[Notifications Not Working on PWA](/actions/notifications/troubleshooting-notifications/notifications-not-working-on-pwa.md)
{% endcontent-ref %}


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