# Custom Domain is Not Secure

If you're encountering a "not secure" error when accessing your app on a custom domain, it likely means that your website is not using an SSL certificate to encrypt the data being transmitted between the user's browser and the server. This is important for maintaining security and user trust, especially when handling sensitive information.

**Possible Reasons:**

1. **Browser Cache:**

   Clear your browser cache and cookies, as cached data might be causing the error to persist.
2. **Your SSL certificate needs to be reset:** This ensure the security of the data transmitted on your site/app. Adalo handles SSL for your domains and you can reset this in the domains section of the settings.

#### Resolution:

1. Follow the steps mentioned in [Adalo Help Doc | Resetting SSL](https://help.adalo.com/adalo-account/domains/resetting-ssl)

{% hint style="danger" %}
**Please note:** This can take up to 24h to take effect, though it usually happens much faster than that. Please not not reset your SSL multiple times without waiting the appropriate period, as you might exceed your limit on certificate regeneration attempts and will then have to wait up to 7 days to retry.
{% endhint %}

### **Still Need Help?**

If you're stuck, don't worry! Reach out to our [support team ](https://info.adalo.com/submit-a-support-ticket)for further assistance.

1. Include Steps Taken: Let us know what troubleshooting steps you've already tried.


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