> For the complete documentation index, see [llms.txt](https://help.adalo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.adalo.com/publishing-apps/publishing-to-the-web/troubleshooting-domain-setup/domain-could-not-be-verified.md).
# Domain Could Not be Verified
When testing the setup of your Custom Domain you may get the error: ***Your custom domain could not be verified. Please check your settings and try again.***
#### **Possible Reasons:**
1. **Domain is not fully setup with provider:** If you recently purchased the Domain, you may need to complete additional steps with your provider for DNS management. You also need to make sure that the Domain is properly hosted as this may not be included with every provider.
2. **DNS setup is not complete from the DNS provider:** It may take up to 24 hours for DNS records to propagate, depending on your provider. Typically this takes 30 minutes or less but this is not guaranteed.
3. **You have not entered a Subdomain:** Adalo does not allow direct connection with ***Root Domains*****.** This means that you must use a Subdomain when setting up the domain and this needs to be entered as the CNAME in your DNS settings.
* ***Correct: [www.mydomainname.com](http://www.mydomainname.com) or app.mydomainname.com***
* ***Incorrect: mydomainname.com***
#### **Resolution:**
1. **Ensure your domain is setup completely and hosted with your DNS provider.**
2. **Ensure your domain settings are correct.**
* You have included a Subdomain in your setup of the Custom Domain.
* You have created a record in your Domains DNS settings.
* **Name/@/Host:** *(your subdomain)*
* **Type:** *CNAME*
* **Points To/Domain/Value:** *hosting.adalo.com*
3. **Wait..**
* Please wait at least 24 hours after the DNS record is created and try again.
4. **Reach out to your DNS provider**
* Verify everything is setup correctly for your domain.
* Verify your domain is hosted properly.
### **Still Need Help?**
If you're stuck, don't worry! Reach out to our [support team ](https://info.adalo.com/submit-a-support-ticket)for further assistance.
1. Include Steps Taken: Let us know what troubleshooting steps you've already tried.
2. Provide any information you received from your DNS provider.
3. Add Screenshots: Share relevant screenshots showing the DNS setup and domain setup you received the error with.
4. Video Walkthrough: Include a Video walkthrough of you setting up your domain if possible.
---
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