Notifications Not Working on Android

If your Adalo app's notifications are not functioning on Android devices, follow these consolidated steps to identify and resolve the issue.

Possible Causes and Resolutions

Firebase Certificate Key File Revoked or Invalid

Cause: The most likely issue is that the Firebase certificate key file used for notifications has been revoked or is no longer valid.

Resolution:

1. Check Key ID in Firebase Console:

   • Go to the Firebase Console.

   • Navigate to IAM & Admin > Service Accounts.

   • Verify that the key ID for the relevant key file is present.

2. Generate a New Key File:

   • If the key ID is missing or invalid, go to the Project Settings in the Firebase Console.

   • Click on the Service accounts tab.

   • Click Generate new private key to download a new JSON key file.

3. Update Adalo Build Settings:

   • Log in to your Adalo App.

   • Navigate to Android Build Settings.

   • Upload the new Frontend google-services.json(Config File) and Service Account Key google-services.json.

   • Save the settings and trigger a new build of your app.

4. Test Notifications:

   • After deploying the new build, test notifications on Android devices to ensure they are working properly.

Additional Troubleshooting

If the issue persists even after updating the Firebase key file:

1. Ensure that the Firebase Cloud Messaging (FCM) configuration in your Firebase project matches the setup in your Adalo app.

2. Consult the Adalo Documentation for any missing steps or requirements related to notifications.

Still Need Help?

If you are still unable to resolve, reach out to our support team for further assistance with the details below.

1. Include Steps Taken: Let us know what troubleshooting steps you've already tried.