Notifications Not Working on iOS

If your Adalo app's notifications are not functioning on iOS devices, follow these consolidated steps to identify and resolve the issue.

Possible Causes and Resolutions for iOS Notifications Issues

Apple Notifications Key Revoked or Invalid

Cause: The most likely issue is that the Notifications key used for iOS notifications has been revoked, deleted, or is no longer valid in your Apple Developer Account.

Resolution:

Check Notifications Key in Apple Developer Account:

1. Go to the Apple Developer Account.

2. Navigate to Certificates, Identifiers & Profiles.

3. Under Keys, check if the Notifications key is present and valid.

Delete and Generate a New Notifications Key:

1. If the key is revoked or missing, select the existing Notifications key (if it exists) and delete it.

2. Click on the + button to create a new key.

3. Enable Apple Push Notifications service (APNs) for this key and download the new key file.

   • Note: You can only have two active Notifications keys at a time.

Update Your Adalo Build Settings:

1. Log in to your Adalo App.

2. Navigate to iOS Build Settings.

3. Save the settings and trigger a new build of your app.

Additional Troubleshooting

If the issue persists even after deleting the Notifications key:

1. Ensure that your APNs settings in your Apple Developer account match the setup in your Adalo app.

2. Consult the Adalo Documentation for any missing steps or requirements related to notifications.

Still Need Help?

If you are still unable to resolve, reach out to our support team for further assistance with the details below.

1. Include Steps Taken: Let us know what troubleshooting steps you've already tried.

2. Provide any information you received from Apple.