Adalo Resources
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Adalo Resources
Adalo Resources
  • 🚀Getting Started
  • 🎨Design
    • Designing Your App
      • Definitions and Terms
      • Creating an App
      • Using the Screen Size Switcher
      • Building with Sections
      • Alignment Tools
      • Using the Layout Tab
        • Screen Size Visibility
        • Sticky While Scrolling
        • Shared Layout Settings
        • Custom Layout Settings
      • Grouping Components
      • Responsive Navigation
        • Responsive Side Navigation
          • Side Navigation
          • Title
          • Menu Style
          • Menu Items
          • Bottom Button
          • Profile Section
        • Responsive Top Navigation
          • Navigation Bar
          • Title
          • Menu Items
          • Additional Navigation
          • Profile Image
      • Responsive Design Best Practices
    • Branding
      • Colors
      • Fonts
    • Create Component States
    • Preview Your App
    • Design Versions
    • Additional Design Resources
    • Migrating Legacy Apps
    • Legacy Builder
      • Create Component Containers
      • Positioning Components
      • Arranging and Grouping Components
      • Preview your App (Legacy Builder)
  • 🎬Actions
    • Action Basics
    • Links
    • Change Data
    • Notifications
      • Request Notification Permission in Your App
      • Trigger Push Notifications
      • Testing Notifications
      • Troubleshooting Notifications
        • Notifications Not Working on Android
        • Notifications Not Working on iOS
        • Notifications Not Working on PWA
    • Conditional Actions
    • Permissions
    • App Authentication
  • 🛠️Screens and Components
    • Screens
    • Deep Linking
      • Setup Deep Linking
      • Deep Linking With Data
      • Deep Linking Share Action
      • Deep Linking Redirection & Fallbacks
      • FAQs and Troubleshooting
    • Screen Navigation
    • Component Basics
    • Magic Text
      • Logged-In User vs. Current User
      • How to Format Dates and Numbers
      • Sums, Counts, Averages, Min and Max
      • How to Create a Custom Math Formula
        • Complex Calculations
    • Conditions and Filtering
      • Filtering in Adalo
      • Using Conditions in Adalo
    • Changing a Component's Visibility
    • Lists
      • Sorting and Filtering Lists
      • Creating Custom Lists
      • Lists of Lists
    • Buttons
    • Toggles
    • Forms
    • Simple Components
      • Image Component
      • Text Input
      • Webview Component
        • Troubleshooting Webview
          • Webview URL not loading in Adalo App
          • Webview crashing in Native App
    • Table Component
    • Video Component
    • Marketplace Components
      • How to Add Components from the Marketplace
      • Digital Purchases for In-App Purchases
      • Sign in with Google
      • Sign in with Apple
      • Maps
      • Bar Charts and Line Graphs
      • Pie Chart
      • Google Admob
        • Troubleshooting Admob
          • Ads Not Displaying in Native
      • Calendar
      • Progress Bar
      • Star Rating
      • Stopwatch
      • Slider
      • Lottie Files
      • YouTube
      • Audio Player
        • Troubleshooting Audio Player
          • Apple App Rejection: UIBackgroundModes key
      • Deck Swiper
      • Markdown Renderer
      • Signature
      • Stripe
        • Stripe Payment
        • Stripe Subscription
        • Stripe Connect Marketplace
          • Set up your Stripe Account for Stripe Connect
          • Allow Merchants to Connect their Stripe Account to your App
          • Stripe Connect
          • Stripe Marketplace Payment
        • Configuring Stripe Test Mode
        • Stripe Custom Actions
          • Get Stripe Subscription Data
          • Get Stripe Customer Data using Email Address
        • Legacy Stripe Components (Deprecated)
          • Marketplace Payments
            • Set up your Stripe Account for Stripe Connect
            • Allow Merchants to Connect their Stripe Account to your App
            • Configure Consumer Payment to go to Merchants' Accounts
          • One-time Card Payments
          • Subscription Payments
  • 🧱Feature Templates
    • Browse, Purchase, and Manage Classes
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Category List Screen
      • Classes List Screen
      • Class Details Screen
      • Purchase Screen
      • Congrats Screen
      • Admin Manage Clinics Screen
      • Admin Transactions Screen
      • Admin Create Clinic & Admin Edit Clinic Screens
    • Browse, Purchase, and Manage Events
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Browse Classes
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Category List Screen
      • Classes List Screen
      • Classes Details Screen
    • Classes Admin Dashboard
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Admin Manage Clinics Screen
      • Admin Transactions Screen
      • Admin Create Clinic & Admin Edit Clinic Screen
    • User Chat
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Conversations List Screen
      • Chat Screen
      • New Chat Modal Screen
    • Forum
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Group Messaging
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Messaging Screen
      • Edit Message Modal Screen & Edit Channel Modal Screen
      • Search Messages Screen & Channels Screen
    • Account Settings
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Account Settings Screen
      • Success Modal Screen & Delete Account Confirmation Screen
    • Appointment Booking
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Coaches Screen
      • Time Slots Screen
      • Book Appointment Screen
      • Coach Admin Screen
      • Edit Session Screen
    • Assign Tasks
      • Overview — Screens, Database, Layout Settings, Use Cases
      • My Tasks Screen, Team Tasks Screen, Completed Screen
      • Task Detail Screen
      • Edit Task Screen
    • Agree and Sign
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Terms Screen
      • Agree & Sign Modal Screen
      • Signatures Admin Screen
    • Announcements & Notifications
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Notifications Screen
      • Notify All & Notify One Screens
    • User Profile & Account Settings
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Setup Step 1 Screen
      • Setup Step 2 Screen
      • My Profile Screen
      • Additional Screens
    • Browse Users
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Browse Members & Profile Screen
    • Browse Dates
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Time Slots & Workout Screens
    • Browse Home Listings
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Listings Screen
      • Listing Detail Screen
      • Modal Image Gallery Screen
    • Image Carousel
      • Overview — Screens, Database, Layout Settings, Use Cases
      • Screens
    • Image Gallery Modal
      • Overview — Screens, Database, Layout Settings, Use Cases
    • User Admin Dashboard
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Workout Assignment
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Social Media Feed
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Store with Shopping Cart
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Inventory Management
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Video Gallery & Upload
      • Overview — Screens, Database, Layout Settings, Use Cases
    • Restaurant Ordering
      • Overview — Screens, Database, Layout Settings, Use Cases
  • 🗃️Database
    • Database Property Types
    • Relationships
      • One-to-Many vs. Many-to-One
      • Many-to-Many
    • The User Collection
    • Collection Permissions
    • Importing Records from a CSV File
    • Download your Collection as a CSV File
    • Location
      • Getting Your Google API Key
      • Estimating Google API Usage
      • The Location Property Type
      • Location in Forms and Inputs
      • Location Magic Text and Formatting
      • Getting the User's Location
      • Latitude, Longitude, and Special Formulas
      • Comparing Locations
      • Troubleshooting Location Features
  • 🪄Settings
    • Copying vs Cloning your App
      • How to Copy and/or Delete an App
      • Cloning Apps and Making Apps Cloneable
  • 🚀Performance
    • Builder Performance Tips
    • Optimize App Performance
      • Image Optimization
      • Five Tips for Improving Your Adalo App Performance
  • ✍️Publishing Apps
    • Publishing to the Web
      • Publish to Adalo Subdomain
      • Publish to Custom Domain
      • Troubleshooting Domain Setup
        • Custom Domain is Not Secure
        • Domain Could Not be Verified
        • Error: Not Found
    • Publishing to the Google Play Store
      • Create Your Google Developer Account
      • Create your Firebase Project
      • Register Android App & Download Config File
      • Generate & Download Private Key
      • Get your Build file
      • Create New Google Play Listing
      • Upload your Build file to Google Play Listing
      • Finalize Listing and Release App
      • Troubleshooting Android Release
        • Google Play rejected the app due to data safety issues
        • Error: Android App Signed with Wrong Key.
        • Error: Version Code 'xxx' has already been used. Try another Version code.
        • Error: Package Name already exists in Google Play.
        • Error: Upload a valid app bundle.
        • Error: Existing Users Can't Upgrade to New App Bundles.
    • Publishing to the Apple App Store
      • Create Your Apple Developer Account
      • Setup Annual Payment for your Apple Developer Account
      • Create Your Apple Bundle ID
      • Create Your Adalo ‘App-Specific Password’
      • Start your Build in Adalo
      • Add Users to Your App Store Connect Team
      • Add Users to Testflight
      • Creating Screenshots for the App Store
      • Privacy and App Tracking Transparency
      • Troubleshooting iOS
        • Build Error: You have reached the maximum number of certificates
        • Build Error: You have already reached the maximum allowed number of keys for this service
        • Build Error: Distribution certificate has expired
        • Build Error: Asset Validation Failed - Invalid App Store Icon
        • App Rejected: Add Permission Text to Your iOS Build
        • Delivery warning during the app submission process: ITMS-90899
        • iOS Build Not Showing in Testflight
        • Apple Two-Factor Authentication Error
    • Publishing to the Web (Legacy Apps)
    • Uploading .APK (Legacy)
    • Publishing FAQs
    • Troubleshooting
      • Build Stuck in Queue
  • ▶️Videos
    • Getting Started
    • Full Walkthrough
    • Working with Data
    • Designing your Database
    • Custom Lists
    • Changing Component Visibility
    • Forms
    • Ordering & Payments
    • Math & Custom Formulas
    • Chat
  • 👩‍🏫Tutorials
    • How to Use Keyboard Shortcuts
    • How to Embed Video or Audio (YouTube, Vimeo, SoundCloud)
    • How to Share a Database Between Apps
    • How to Create an Empty State
    • How to Create a Search Bar
    • How to make a list your users can filter
    • How to Create a Modal/Popup Window
    • How to create a "Favorite" button (Legacy Builder)
    • How to add an Image to an App Bar
    • How to send Scheduled Push Notifications
    • Start Maps Navigation in Your Adalo Apps Using Google Maps, Apple Maps, or Waze
    • Generating Map Previews in Your Adalo App Using the Google Static Maps API
    • Special Links: Email, Text (SMS), and Phone
    • How to have a Dropdown Menu in a Form
    • How to Setup a Shopping Cart with Payments
    • How to set up a Public Profile screen for Users
    • How to Allow Users to Follow Others
    • How to have a Form Automatically Set a Relationship
    • How to add Chat to your App
    • How to Create Multi-Sided Apps
    • How to Add an "Add to Calendar" Button for Events
    • Forwarding Domain to Root Address
    • How to Create Temporary User Avatars
    • How to Set Up a Social Media List
    • How to Play Your Spotify Podcast in Adalo’s Audio Player
  • 🧩Integrations
    • The Adalo API
      • Collections API
      • Send Push Notifications via API
    • Xano
      • Setup Your Xano Workspace
      • Connect Xano with Private Swagger
      • Connect Xano to an Adalo App
      • User Signup, Login, Authentication
      • Google Sign In with Xano Database
      • Other Collections
      • Working with Data Types in Adalo and Xano
      • Counting Records with Xano
      • Lists and Pagination
      • Xano Response
      • Xano Tips and Tricks
      • Troubleshooting
    • Accessing your Record ID
    • Custom Actions
      • ✨Power Your App with ChatGPT
    • External Collections with APIs
      • Magic Text in External Collections
    • Airtable
      • Connecting to Airtable
      • Adding/Deleting Properties
      • Displaying Images
      • Working with Lists
        • Images In Lists
        • Filtering Airtable Lists
        • Magic Texts in Lists
        • Limiting the Number of List Items
        • Sorting Airtable Lists
      • Working with Forms
        • Airtable Dropdown fields & Validation
      • Working with Attachments, Images and Airtable relationship Fields
      • Relationships & Airtable Collections
      • Debugging
    • DreamFactory
    • Zapier
    • Make (Formerly Integromat)
      • Create a PDF from a record in Adalo
      • Notification in Slack when a new user registers in your Adalo app
      • Send verification email to new sign ups
      • Send a verification SMS to new sign ups
      • Send a file to Google Drive from Adalo
      • Send new files from a Google Drive folder to an Adalo collection
      • Use Google Vision for OCR an image and store the text results in an Adalo record
    • IAPHUB
    • Mixpanel
    • Troubleshooting the Adalo API
      • List inside of a List not loading
      • Error Codes
  • ⚙️Adalo Account
    • Account
      • Updating Email and Password
      • Enabling Developer Mode
    • Team Members
      • Add Team Members to Your Adalo App
    • Apps
    • Usage and Billing
      • Billing, Invoices, and Payments
      • App Actions Dashboard
    • Domains
      • Resetting SSL
  • ❓FAQs
    • General Questions
    • What can Adalo do?
    • Adalo Pricing: FAQs
    • Adalo Account: FAQs
    • Adalo Subscription Add-Ons
    • Working with an Adalo Freelancer
    • Adalo Experts
    • Adalo Affiliate Program
    • Adalo Pricing: Legacy Accounts
  • 🤔Troubleshooting
  • 📚Additional Resources
    • Adalo App Academy
      • Introduction to Apps
      • Strategy and Business
      • Design
      • Build
      • Launch & Iterate
      • Freelancers & Agencies
      • All Courses
    • App Development Cost Calculator
    • Hire an Adalo Expert
    • Adalo Forum
  • 📖Glossary
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On this page
  • Before You Begin
  • Walkthrough
  • Workflows We Love at Adalo
  • Tips and Tricks
  • Help

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Troubleshooting

Knowing how to troubleshoot is a rare and valuable skill to have. Here are some methods for tracking down pesky issues in your own app that can be excellent strategies to have in your toolbelt.

PreviousAdalo Pricing: Legacy AccountsNextAdditional Resources

Last updated 1 year ago

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Skill Level: Beginner to Expert

Before You Begin

  • Be patient and persevere when troubleshooting - stick with it! You can do it!

  • Troubleshooting issues and problems is a part of building apps!

  • Don't be afraid of failure or messing up - that's why we have the !

Walkthrough

Workflows We Love at Adalo

Tips and Tricks

The art of troubleshooting is one that can be applied to many different areas of life. You can also use the skill of troubleshooting to help you figure out bugs or issues with your Adalo apps! Below are some tips and tricks we use at Adalo to help solve problems!

Clearly define the problem.

It always helps to write a clear statement of what is going wrong and what the intended behavior should be.

Don't be afraid to ask lots of questions!

Asking questions is the foundation for good troubleshooting. Don't be afraid to ask questions, even if the question seems silly, non-applicable, or already answered.To get better answers, you MUST ask questions.

Change one thing at a time.

If you go trying to enact a bunch of solutions at once, it makes it difficult to determine what effect each change has on the outcome. Consider making one small change at a time and then test after each one to see if the problem is fixed.

Try a different order or placement for things.

You never know what effect simply changing the order, placement, or flow can have on the outcome.

Ask questions about the system flow.

Many times when issues arise, it helps to ask questions about the flow in your app such as "Where is this data coming from?", "Where is the data going?", "What might be stopping this from working?", "What is the pathway the user is taking through the app?"

Identify potential problem areas or areas where your knowledge is fuzzy.

You might have heard it said that sometimes we don't know what we don't know. Simply identifying gaps in our own knowledge can help send us on the right path to finding a solution.

Do research on specific areas you suspect may be causing the issue.

Even if the idea is crazy or you're tempted to dismiss a solution, try it anyway.

If the solution seems far-fetched or unlikely to work, try it anyway. You might be pleasantly surprised. At the very least you'll know what doesn't work!

Try to reproduce the issue with reduced complexity.

At Adalo we use reduced test case apps all the time to isolate an issue from the other components or screens. Usually a test case app only does what the problem is, nothing more.

Check for prerequisites.

Did you do everything necessary in order for this to work? What might you be leaving out?

Is there a working example you can copy or evaluate?

Try again from the beginning.

Many times it's easy to skip a step or miss an important data point. Many times it helps to just reset everything and start over with a clean slate.

Know when to ask for help.

Help

Sometimes it helps to identify potential problem areas and then do research in the or to see if there's any information missing from your analysis of the problem.

It may help to try and find or create an app that already does what you're trying to accomplish. We have plenty of and that can help you do that!

You can always reach out in the and ask our expansive community of knowledgable makers.

If you're still having trouble, consider hiring an .

You can also benefit from checking out course from .

🤔
undo shortcut
The Unstuck Map
The Art of Troubleshooting
Adalo Forum
Adalo Help Docs
app templates
cloneable kits
Adalo Forum
Adalo Expert
"Most Common Mistakes In Adalo While Using Data"
The Adalo App Academy